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KOOQA Warranty Policy

At Kooqa, every furniture piece is thoughtfully crafted and inspected before it reaches your space. We stand behind the workmanship of our products and are committed to ensuring your Kooqa piece continues to perform beautifully over time.

Warranty Coverage

Kooqa provides a warranty against manufacturing defects under normal usage conditions.

The warranty covers:

  • Structural defects caused by manufacturing issues
  • Faults in workmanship during the production process
  • Issues affecting the functionality of the furniture

Warranty coverage applies from the date of delivery.

Warranty Period

Kooqa furniture comes with a:

1-Year Limited Warranty

This warranty covers manufacturing-related defects and workmanship issues.

For selected collections or special projects, extended warranty coverage may be available. Please refer to your purchase confirmation or contact our team for details.

What Is Not Covered

The warranty does not cover:

  • Natural variations in tile texture, colour, or pattern
  • Minor surface characteristics caused by the nature of natural-looking materials
  • Damage caused by misuse, accidents, or improper handling
  • Scratches, chips, stains, or damage caused by external impact
  • Modifications, repairs, or alterations made by third parties
  • Normal wear and tear from everyday use
  • Damage caused by unsuitable placement or environmental conditions

Care & Maintenance

To maintain the beauty of your Kooqa furniture:

  • Clean surfaces with a soft cloth and suitable cleaning solutions
  • Avoid using harsh chemicals or abrasive materials
  • Handle furniture carefully when moving or rearranging
  • Follow the recommended care instructions provided with your purchase

Proper care helps preserve the appearance and functionality of your piece for years to come.

Warranty Claim Process

If you experience an issue covered under warranty, please contact our team with:

  • Order number
  • Proof of purchase
  • Photos or videos showing the issue
  • Description of the concern

Our team will review the information and provide the appropriate solution, which may include repair, replacement of affected parts, or other suitable arrangements.

Every Kooqa piece is created with intention — from the selection of materials to the final detail. We believe furniture should not only complete a space, but continue to be part of it for years to come.

Kooqa — Beyond the Tiles