KOOQA Terms & Conditions

Welcome to KOOQA. These Terms & Conditions apply to all visitors and users of kooqa.co. By accessing or using our website, you agree to be bound by the terms stated below.

General

The contents of these Terms & Conditions may be changed, moved, or deleted at any time. KOOQA reserves the right to update these terms without prior notice.

Any violation of these rules and regulations may result in immediate action against the offender.

Site Contents & Copyrights

Unless otherwise stated, all materials on this website, including images, illustrations, designs, icons, photographs, video clips, written content, and other materials are owned, controlled, or licensed by KOOQA.

These materials are protected by copyright, trademark, trade dress, and other intellectual property rights.

Comments and Feedback

All comments and feedback submitted to KOOQA may be directed to hello@kooqa.co.

Users agree that any comments submitted to kooqa.co will not violate the rights of any third party, including copyright, trademark, privacy, personal, or proprietary rights.

Users also agree not to submit unlawful, abusive, offensive, or obscene materials. The user is solely responsible for the content of any comment submitted.

Product Information

We aim to display our products as accurately as possible. However, we cannot guarantee that the actual product will appear exactly the same as shown on your screen, as colours and details may vary depending on your monitor or device display.

Users agree that kooqa.co may send newsletters regarding the latest news, products, promotions, updates, and related information through email.

Indemnification

Users agree to defend, indemnify, and hold KOOQA harmless from and against any claims, damages, costs, and expenses, including attorneys’ fees, arising from or related to the use of this website.

Links to Other Sites

Any access to third-party websites through links on kooqa.co is at the user’s own risk. KOOQA will not be responsible for any loss, damage, or issue arising from the use of third-party websites.

Inaccurate Information

From time to time, information on kooqa.co may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, availability, or article content.

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information without prior notice.

If you are not satisfied with your purchased product, please return it to us together with the invoice, subject to our applicable return policy.

Termination

This agreement remains effective unless terminated by either the customer or KOOQA. Customers may terminate this agreement at any time by discontinuing the use of our website.

KOOQA may also terminate this agreement without prior notice and may deny website access to customers who fail to comply with these Terms & Conditions.

Shipping and Delivery Policy

Products will be processed within 12–14 working days.

For enquiries, please email us or call 03-8744 2312. You may also contact our sales team for assistance.

Payments

All goods purchased are subject to a one-time payment. Payment can be made through the available payment methods, including Visa, MasterCard, debit cards, credit cards, or supported online payment methods.

Payment cards are subject to validation checks and authorisation by your card issuer. If we do not receive the required authorisation, we will not be liable for any delay or non-delivery of your order.

By continuing to access or use kooqa.co, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Kooqa — Beyond the Tiles